Heritage Auction Galleries

Consumer Protection

Heritage Rare Coin Galleries and Heritage Numismatic Auctions, Inc. are committed to providing our customers with excellent service and we feel you can be very confident in our ability to resolve any dispute or problem. We believe that the PNG (Professional Numismatists Guild) offers the best consumer protection available today to the coin collector and investor. Our long-time membership and support of the PNG is just another example of our commitment to our customers.

The Professional Numismatists Guild
Established 1955
PNG is a non-profit organization of the country's top rare coin and paper money experts, dedicated to today's collector and investor.

PNG Mission
The Professional Numismatists Guild seeks the establishment and the maintenance of a harmonious atmosphere in which all who participate as amateur or professional numismatists will derive the pleasure and profit they seek, giving an equal measure of satisfaction in the process.

Buying from a PNG Dealer
Perhaps most important, the Professional Numismatists Guild gives rare coin investors and collectors a number of protections not found with other collectibles. A coin dealer must pass a background check, meet financial requirements, and obtain the approval of his peers to become a member. To remain a PNG member, a dealer must conform to a strict Code of Ethics.

Disclosure requirements exceed those in any other collectibles area and are more stringent than the federal government's requirements for tangible asset investments. In the event of a dispute, a member must abide by binding PNG arbitration, which is swift, unbiased, and inexpensive.

All collectibles investments are risky, but only in the rare coin business have dealers joined together-through the Professional Numismatists Guild-to protect the interests of collectors and investors.

The Professional Numismatists Guild
3950 Concordia Lane
Fallbrook, CA 92028
(760) 728-1300 | FAX (760) 728-8507
Executive Director: Robert Brueggeman

As we update and expand our services, this privacy policy will change to better serve everyone. Check back periodically for updates and feel free to contact us at any time with questions or suggestions regarding this policy.

If you have questions or concerns regarding this statement, you should first contact Heritage by either e-mail (Webmaster@HA.com) or writing us at the following address:

Heritage Auction Galleries
3500 Maple Avenue, 17th Floor
Dallas, TX 75219-3941

1. What personal information do we collect and why?
   
2. How does Heritage use your information?
   
3. With whom does Heritage share your information?
   
4. What are cookies and how are they used?
   
5. What security measures are in place to protect your personal information?
   
6. Reviewing and changing your information
   

We automatically record your IP address, session duration, transaction data, the order and addresses of the pages you visit, and in most cases the data that you enter on those pages. We use all of this information to improve the navigation, functionality, and general service that our website provides.

How does Heritage use your information?
Heritage researches our customers' usage patterns and demographics based on the information provided to us during their experiences on our Website. We do this to better understand our customers' needs and enhance our service. This information is compiled and analyzed for internal use.

Registration qualifies user as a Heritage customer and regardless of any regulation to the contrary agrees, until this consent is revoked in writing, that Heritage may from time to time contact user concerning sale and purchase opportunities available through Heritage.

With whom does Heritage share your information?
All information is held in confidence by Heritage. Any information disseminated to parties external to Heritage is anonymous in nature - for example: the prices realized for a particular auction may include the price paid for a lot.

What are cookies and how are they used?
The internet browser that you use to view our site allows a small file called a "cookie" to be saved on your hard drive. This cookie enables our Web server to recognize you as a first-time or repeat customer and may include information such as your User Name so that you do not have to re-enter it every time you visit. We also use cookies to provide customized and personalized services to you. Your browser does allow you to turn off or warn you about cookies from our site and from any other Websites. Cookies do not allow us to know anything about your surfing habits on other Websites. They simply tell us about your surfing habits on our Website.

How do we ensure the protection of your personal information?
Heritage maintains reasonable physical, electronic, and procedural safeguards to protect the security and integrity of all Personal Information provided to us.

Heritage limits access to personal information about you to those employees who we reasonably believe need to come into contact with that information to provide products or services to you in order to do their jobs.

In the interest of privacy and security, we automatically expire your session when a specific period goes by without activity. Heritage takes reasonable precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

Reviewing and changing your information
Heritage has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by going to your MyProfile page.